Warranty

Ratana Residential Furniture Warranty – 2016 / 2017

Ratana furniture warranty is a limited warranty which belongs to the original purchaser only and is not transferable. This is a residential warranty and does not apply to commercial or hospitality use.

A) OUTDOOR
• 1 Year Limited Warranty
Umbrella is warranted for one (1) year against manufacturing defects in materials and workmanship from the date of purchase. Three (3) years warranty on those with Fiberglass ribs against breakage in stable climate conditions. Umbrella damage caused from wind conditions is not covered. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, pets’ damages, oil, water damage or any other cause are not covered.

Umbrella base is warranted for one (1) year against manufacturing defects in materials and workmanship from date of purchase. Rust is a natural part of the aging process of all Steel or Iron based materials and is therefore NOT considered a defect.

• 2 Years Limited Warranty
Faux Stone / Granite / Vino / Mount Vernon / Catania Table Top is warranted against defects in materials and workmanship for two (2) years limited warranty from date of purchase.

Faux Stone / Granite / Vino / Mount Vernon / Catania Table Top – some variations in the color, texture and gloss level are normal, periodic maintenance are required to protect the surface from deterioration, staining, and some chipping and cracking. WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR TEXTURE, GLOSS LEVEL OR DAMAGE DUE TO NEGLIGENCE OR IMPROPER MAINTENANCE. SCRATCHING, CHIPPING AND CRACKING OCCUR IN THE SURFACE DUE TO NORMAL USAGE ARE NOT COVERED BY THE WARRANTY. Natural Stone Top is porous in nature and moisture can be absorbed and causing crack and swell from freezing due to low temperature, and this is not covered by the warranty.

• 3 Years Limited Warranty
Ratana provides Resin with Aluminum Frame collections / Sling with Aluminum Frame
Collections / Durawood Top / Arlington Aluminum Top / Cleveland Aluminum Top / Stanwood Aluminum Top / Hamilton Table Base / Montreal Base limited warranty against manufacturing defects in materials, workmanship, and construction for a period of three (3) years from the date of purchase. WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OF FINISHES AND SURFACE IMPERFECTIONS THAT ARE RESULTED FROM THE CASTING AND/OR FINISHING PROCESS. Woven resin warranty covers for three (3) years against discoloration and/or fading.

Durawood Table Top is made of Polystyrene (PS). Due to its unique property, burn marks may/would be caused by sunlight under a specific condition: When strong and direct sunlight passes through a wine glass filled with clear liquid, this particular setup is working like a magnifying lens, sunbeam will focus onto table surface and generate sufficient heat to create burn marks. In some circumstances, the thick concave water glass base may also exercise same behavior and create burn marks on the Durawood top.
For tables which are exposed to direct sunlight, we recommend to use lighter color on table top finish. Burn marks and/or damages arisen from this condition are NOT considered as a manufacturer's defect on the Durawood Table Top, and they are not covered under the warranty. If burn mark occurs, it may be improved with the use of sand paper or scrapping knife.

• 5 Years Structural / 3 Years Weaving or Finishing Limited Warranty
Cast or Extruded Aluminum collections are under warranty for five (5) years structural frame failure and three (3) years weaving defects in materials and workmanship under normal residential use from the date of purchase. Scratches and chips resulting from normal wear and tear are not covered. WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OF FINISHES AND SURFACE IMPERFECTIONS THAT ARE RESULTED FROM THE CASTING AND/OR FINISHING PROCESS. Woven resin warranty covers for three (3) years against discoloration and/or fading. Fading or discoloration resulting from exposure to the elements, chemicals, or from spills is not covered.

• 10 Years Structural / 3 Years Weaving or Finishing Limited Warranty
Stainless Steel Collections are warranted for ten (10) years for structural frame failure and three years for weaving or finishing under normal residential use, provided that the item has not been scratched or abraded. Scratches and chips resulting from normal wear and tear are not covered. WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OF FINISHES AND SURFACE IMPERFECTIONS THAT ARE RESULTED FROM THE CASTING AND/OR FINISHING PROCESS. Woven resin warranty covers for three (3) years against discoloration and/or fading. Fading or discoloration resulting from exposure to the elements, chemicals, or from spills is not covered.

Fire Pit Top / Base / Burner and Parts
Elba/Pozzo Fire Pit Base (frame) / Arlington Aluminum Fire Pit Top are under limited warranty for three (3) years against manufacturing defects.
Stainless Steel Pans are warranted against manufacturing defects for five (5) years from date of purchase.
Burner System and Gals Valve are warranted against manufacturing defects for two (2) years from date of purchase.
Windshield is warranted against manufacturing defects for one (1) year from date of purchase.
Reflective Fire Glass, Glass Pebbles and Lave Rocks are not covered by warranty.

Furniture Cover “EcoLoom”
Furniture cover “EcoLoom” is warranty for one (1) year against manufacturing defects in materials and workmanship from date of purchase. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, pets’ damages, oil, water damage or any other cause are not covered.

Hardware / Parts and Components
The warranty covers our parts, hardware and components (e.g. seat straps, leg glides, adjustable legs) for one (1) year against manufacturing defects in materials and workmanship from the date of purchase. Ratana would only replace the defective parts or hardware at no charge and free freight for the first year, labor not covered. Shattering, cracking and chipping of glass tops are not covered against breakage.


Outdoor Cushion / Sling and Fabric
• Outdoor Cushions are warranted against manufacturing defects for one (1) year from the date of purchase. Fading and/or discoloration of fabrics or slings resulting from exposure to the elements, chemical spills, fluids, stains, pet’s damages, oil, water damage or any other cause are not covered. Mildew will grow on dirt, dust, pollen and other organic matters on fabric covers, this is not covered by warranty. Softening of cushions or foams is part of normal wear and tear process, and should not be considered as defective. Shrinkage of covers due to improper cleaning procedures will void the warranty.

• Textilene Sling seat is warranted for two (2) year against manufacturing defects in materials and tearing from the date of purchase. Different variations in construction might result in variations in sag and sag recovery. WARRANTY DOES NOT COVER SUCH VARIATION. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, pets’ damages, oil, water damage or any other cause are not covered.

• Batyline Sling – Serge Ferrari provides two (2) years warranty against manufacturing defects in materials from date of purchase (Please refer to www.sergeferrari.com). Different variations in construction might result in variations in sag and sag recovery. WARRANTY DOES NOT COVER SUCH VARIATION.

• Fabric is warranted only to the extent of the warranty provided to Ratana by its fabric suppliers. Customer’s Own Material (C.O.M.) fabrics are not covered under this warranty.


(B) INDOOR
• All indoor furniture (Rattan / Wood) is warranted against structural defects in materials and workmanship for one year limited warranty from date of purchase.

Indoor Cushion
• Cushions are warranted against manufacturing defects for one (1) year from the date of purchase.
• Fabric is warranted only to the extent of the warranty provided to Ratana by its fabric suppliers.
Customer’s Own Material (C.O.M.) fabrics are not covered under this warranty.
• Fading and/or discoloration of fabrics resulting from exposure to the elements, chemical spills,
fluids, stains, pet’s damages, oil, water damage or any other cause are not covered.
• Mildew will grow on dirt, dust, pollen and other organic matters on fabric covers, this is not covered
by warranty.
• Softening of cushions or foams is part of normal wear and tear process, and should not be
considered as defective.
• Shrinkage of covers due to improper cleaning procedures will void the warranty.

Warranty does not cover
• Failure due to lack of maintenance. Standard maintenance and upkeep should be done at regular
intervals. Clean and tighten all screws and bolts.
• Breakage due to abuse or misuse, alternation or modification of the product.
• Improper assembly, improper shipping or handling.
• Damage caused by acts of nature, vandalism, or fire.
• Damage caused by ammonia cleaners, suntan oils, and other harsh chemicals.
• Glass breakage.
• Scratches and chips resulting from normal wear and tear.
• Failure of powder coating finishes due to abrasion, including abrasion caused by stacking the
furniture or scraping against other surfaces.
• Normal fading of color caused by exposure to sun and weather.
• Bursting or cracking of tubing due to exposure to water and freezing temperature. All furniture
should be stored indoors in an upright position to allow for proper water drainage, serious structural damage caused by freeze or ice damage is not covered by warranty.
• Products that are sold in "as is" condition, floor samples and clearance merchandise.
• Minor variations in color, texture of finishes and surface imperfections that are resulted from the
casting and/or finishing process.
• Furniture made from natural materials such as rattan and wood, in which variations might occur to
varying degrees; thus, variation in grain pattern, normal shrinkage, natural weathering of wood
finishes, or hairline cracks on wood or teak.

Return of Furniture
All returns require prior authorization by Ratana; for quality control purpose and verification, warranty returns must require pictures of damage to substantiate the warranty claim or inspection by a sales representative. Both original sales invoice and delivery receipt showing purchase date and terms of sales must be submitted for warranty claim.

At our option, Ratana will repair or replace any item that meets the above criteria. If style has been discontinued and replacement is necessary, Ratana will replace with style and finish that most closely matches the returned item. Furniture must be returned to Ratana in proper packaging. Ratana will pay the freight costs of replacement in North America for one (1) year from the date of original purchase (labor and/or installation not included). After the first year of purchase date, consumer will be required to pay all of the shipping charges on the replacement.

Ratana is not responsible for incidental or consequential damages, which may vary in some states. In no event shall Ratana's responsibility exceed the value of the replacement products.

The terms of this warranty are subject to change without notice.

LIMITATION OF DAMAGES: THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS: ORAL, WRITTEN, EXPRESSED, OR IMPLIED. IN NO EVENT WILL RATANA BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT.

Effective: July 1, 2016
Revised: July 19, 2016